thameslink delay repay

There are normally 7 trains per day travelling from Rainham (Kent) to City Thameslink and tickets for this journey start from £6.10 when you book in advance. If you submit multiple claims for the same journey these will be declined and will add a delay to you receiving any compensation due. All claims are checked and verified. Thameslink reserves the right to prosecute fraudulent claimants. Claims must be made by the person who experienced the delay except under mitigating circumstances. Please note that eVouchers cannot be exchanged and are valid for 12 months from the day of issue. You do need to provide a copy of your Oyster statement showing the journey(s) you are claiming for. There are over 10 million people in Great Britain with a disability and the Government is committed to providing transport for all. Delay Repay is a national scheme train companies use to compensate passengers for delays. West Hampstead Thameslink station Iverson Road West Hampstead Greater London. You can usually claim compensation if you’re delayed by 15 minutes or more when you travel with us. Thameslink say travellers are entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by … We do need to know more about the journeys the OP has been … Having the information below to hand will make this process effortless: Greater Anglia (legal name Abellio East Anglia Limited) is a train operating company in Great Britain owned as a joint venture by Abellio, the international arm of the state-owned Dutch national rail operator Nederlandse Spoorwegen, and the Japanese trading company Mitsui & Co. Category: Voucher, Get Code . Two in the afternoon and two before midnight. If you are using a combination of tickets to complete a single journey (e.g. But Thameslink still clearly fared worse in 2019-20 than the year before, with higher levels of delay during the second winter in three out of the four months. This is because we use the data that comes from your entry and exit taps at the station gateline or validator, so if you do not tap at either end of your journey, we have no way of calculating the duration of your journey. If there are persistent delays on a route, season ticket holders are also sometimes entitled to Enhanced Compensation. Quantexa’s data and analytics software has enabled GTR, which is responsible for the Thameslink, Great Northern, Southern and Gatwick Express airport services, to claim back revenues historically lost to two key fraud types: Delay Repay Fraud: A scam where fraudsters claim to be ‘delayed’ customers and make fictitious claims for compensation. Valid Be traveling on a Thameslink, Great Northern, Southern or Gatwick Express service. Don't have an account? • 50% of the single fare for delays of 30 to 59 minutes. Download, print and post your form to claim compensation. This is particularly important for users of KeyGo and to benefit from Auto Delay Repay. It takes an average of 1h 37m to travel from Rainham (Kent) to City Thameslink by train, over a distance of around 32 miles (52 km). If any of this information is missing, we won’t be able to process your claim. To calculate the compensation value of each journey, we divide the cost of your Flexi season ticket by 16. Delay Repay is a scheme that most train companies use to compensate passengers for delays on their services. You can claim compensation if you're delayed more than 15m. Search for. Journey time. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details Impaired Mobility Set Down: No: Helpline Contact: Yes You cannot recover the same money twice, but you may be entitled to recover up to the price of your ticket where you can demonstrate that a service has not been delivered with reasonable care and skill. Problems with Thameslink delay repay. Compensation will only be paid for missed connections when enough time has been left to meet the connection and you hold a ‘through’ ticket that covers the entire journey. on your smartcard, A receipt showing the date of purchase, the price you paid and the If the delayed journey occurred across more than one ticket on your Key Smartcard you will need to apply for Delay Repay manually. The level of compensation paid depends on the ticket held and the length of delay. No, we cannot change the option you have chosen so please make sure you select the right one for you when filling in your claim. Registered in England under number: 06574965. However British Railways turned to London Transport in the early 1960s when Isle of Wight stock was in need of replacement. This book tells the story of this unique project. Right now, I'd say I'm taking Thameslink / Great Northern about twice a week. Registered in England under number: 06574965. give us is inaccurate or incomplete. These are: Repayment options on the postal form are more limited. Unfortunately American Express have told us that at present they can’t support the solution which the card payment industry is developing for rail. Find out more and claim online. 615. Straight to your pocket! Please note that referred claims will always take longer for us to process. Thameslink and Great Northern passengers using a key smartcard are now being automatically compensated for delays of 15 minutes or more ... with automatic Delay Repay … Search for. Only cashable rail vouchers (blue vouchers) issued by us can be exchanged for cash at our ticket offices. Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Thameslink service, you can claim Delay Repay compensation. You can claim compensation using the online form. On June the 18th I caught the 4:44AM train from Cambridge to Stansted, which should have arrived at destination at 5:14AM, well before the scheduled flight departure, 6:45, for Napoli.. You will also need to provide proof of travel and details about your delayed journey. Monday to Friday – 06:15 to 19:30 Saturday – 06:45 to 20:00 Sunday – 07:40 to 17:15. However whilst the delay to the Thameslink train may have been less than 15 minutes it caused me to miss a connection and hence a 31 minute delay (the next train was scheduled to depart in 30 minutes but arrive 31 minutes later, for some reason) so the total delay is over 30 minutes. Auto Delay Repay for Key Smartcard Your questions about Auto Delay Repay for Key Smartcard on Thameslink answered here… How does the system work? As you are the person who has experienced the delay, you are the best placed to tell us what happened. Because of this, all claims must go through a validation process to make sure we are paying out the correct amount. Please note that each individual traveller must submit their own delay repay claim (unless it is for a child or under mitigating circumstances - more information here). Send a photocopy of your ticket, if you have a monthly or annual. Under Delay Repay you get compensation for delays regardless of fault The majority of train companies now operate the Delay Repay system, and while the original threshold for claiming was a delay of 30+ minutes, most firms that run Delay Repay now use the threshold of 15+ minutes. Registered office: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE. You can claim compensation if you're delayed by 15minutes or more (including cancellations) when you travel with us. If you create an online account with us, we will store your personal information, season ticket details and repayment preferences which will save you time if you need to apply for Delay Repay in the future. The Delay Repay scheme compensates you for any journey delayed by 15 minutes or more. Thameslink Railway is a trading name of Govia Thameslink Railway Ltd. Their answer to get back an average of 30-45min wasted every day? I've had a couple of Thameslink meltdowns recently that entitled me to delay repay. Please note there is an attachment limit of 5mb in place. Govia Thameslink Railway Unit 16 Coalfield Way Ashby-De-La-Zouch LE65 1JT. Yes - if you’ve travelled on our services and your journey has been delayed by more than 15 minutes you can claim. Found insideThis volume turns the spotlight on the neglected role of employees by analyzing many of the formal and informal ways that employees are actually involved in the governance of corporations, in U.S. firms and in large corporations in Germany ... Tickets. We are keen to provide compensation as quickly and efficiently as possible and the payment options we offer using auto notification are more speedy. From 19m. Freepost RTGL-ELXC-HAUU Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Thameslink and East Midlands train delays – can I get to Luton, which routes are disrupted and how do I get delay repay? Thameslink Railway is a trading name of Govia Thameslink Railway Ltd. From 48m. Thameslink Railway is a trading name of Govia Thameslink Railway Ltd. You may not receive an Auto Delay Repay claim. ... Great Northern or Thameslink ticket office. The amount of compensation paid is based on the cost of your ticket and the length of your delay. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. We use data that comes from your entry and exit taps at station gatelines and validators. Further details can be found. From £13.90. Thameslink On Track. If the delayed journey is covered by one ticket on your Key Smartcard you will receive Auto Delay Repay. You can claim compensation if you're delayed by 15minutes or more (including cancellations) when you travel with us. You will need to provide some personal contact information so that we can get in touch with you once your claim has been assessed. Registered in England under number: 07934306. Common reasons for turning down a claim are: If we declined your claim or were unable to process it for any reason, we will contact you to tell you and we will provide a claim reference number. Copyright © Govia. The Key Smartcard is an alternative to paper tickets that makes it quicker and easier to buy and use tickets. Registered in England under number: 07934306. If you are travelling with more than one train operator and you experience a delay, it is important that you make your claim for compensation to the operator that caused the initial delay. You can apply online through your Oyster account. If you’re after Thameslink First Class tickets, look no further. Please log in to continue. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. I've had a couple of Thameslink meltdowns recently that entitled me to delay repay. Thameslink Railway is a trading name of Govia Thameslink Railway Ltd. You have the option to associate these details with your Thameslink account to speed up this process in future. From £4.70. Print and web pdfs are available at https://www.gov.uk/government/publications Web ISBN=9781474144384 If you hold a paper ticket, we ask you to provide the ticket number if you apply online. Delay Repay kicks in at 15 minutes. Yes, if you use the online form, you can submit up to 3 claims. Our Passenger’s Charter describes the compensation available through the 'Delay Repay' scheme. The 15 minute threshold is set by the Department for Transport. Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Tickets. Freepost RTGL-ELXC- HAUU Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. 38 miles (61 km) Under the Delay Repay 15 scheme, the compensation thresholds will be: • 25% of the single fare for delays of 15 to 29 minutes. To use your eVoucher, you will see your voucher total in the delivery options screen once you have selected your product(s) and you will have the option to use some or all of your voucher as payment in full or towards that product. "Chris Tarrant has always loved railways and travelling, but when he signed up to Channel 5's Extreme Railways series he had no idea that the job would include flying over Canada's Rocky Mountains in a helicopter loaded with dynamite ... Live departure times, platform changes, service updates and a nifty journey planner are all just a swipe, tap and scroll away. Thameslink First Class. Add to Wishlist. You should allow 14 working days for us to process your payment. Govia Thameslink Railway Unit 16 Coalfield Way Ashby-De- La-Zouch LE65 1JT. This discussion paper describes the Government's transport policy objectives, in light of the recommendations of the Eddington transport study (2006, ISBN 9780118404877) and the Stern report on the economics of climate change (2007, ISBN ... You should receive your compensation payment within 14 days of our agreeing your claim. A few minutes before arriving there, the train … You’ll need to send your claim, including proof of travel, within 28 days of Found insideThis edition contains information on Southeast Asia and Eastern Europe, updated and extended case studies, and a new bibliography. store your details for future visits. You will: Receive Auto Delay Repay claims for all ticket types. It is important that you leave sufficient time to maintain connections (including crossing London connections). Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. Log in to your account. However, the train never got to the airport. If you prefer cash or a travel voucher then please submit a claim using the traditional route. Delay Repay is a national scheme although there is some variation across other train operators. At all Great Northern, Thameslink, Southern and London stations, there are card readers available to touch in and out. However, those travelling on these networks must have registered for a Key Smartcard to be eligible for the automatic Delay Repay scheme.. Coalfield Way Bedford to City Thameslink by train. 30-59 minutes delay: 50% of the cost of a single journey 60-119 minutes delay: 100% of the cost of a single journey It is important that you claim compensation for any delays from the operating company that you travelled with and on who’s service you were delayed. This seems to show that Delay Repay is generally pretty good. Govia Thameslink Railway You need to apply for compensation online or by post within 28 days of your delayed journey. number you supply are correct and are for the account you want the payment Train service punctuality and reliability, The ticket receipt (if you no longer have your ticket), A scan or photograph of your season ticket and photocard, Key smartcard number (found on the front of your smartcard), If you have a smartcard issued by another train company, please provide the card number and the receipt/booking confirmation showing details of the ticket(s) held on your smartcard, Oyster season ticket: a receipt showing the date of purchase, the price you paid and the zones covered by your Oyster card, Oyster pay as you go or contactless payment: a print-out showing where you touched in and out and the cost of your journey, an annual season ticket covers 464 single journeys, a six-monthly season ticket covers 240 single journeys, a quarterly season ticket covers 120 single journeys, a monthly season ticket covers 40 single journey, a weekly season ticket covers 10 single journeys, 15-29 minutes you're entitled to 25% of the cost of a single journey, 30-59 minutes you're entitled to 50% of the cost of a single journey, 60-119 minutes you're entitled to 100% of the cost of a single journey, 120+ minutes you're entitled to 100% of the cost of a return journey (a full day’s travel), 15 to 29 minutes you’re entitled to 25% of the cost of 1 single journey using the above calculation, 30 to 59 minutes you’re entitled to 50% of the cost of 1 single journey using the above calculation, 60 to 119 minutes you’re entitled to 100% of the cost of 1 single journey using the above calculation, 120 minutes or longer you’re entitled to 100% of the cost of 2 single journeys using the above calculation, 15-29 minutes you're entitled to at least 25% of the single fare paid, or for a return ticket at least 25% of the fare paid for the affected portion, 30-59 minutes you're entitled to at least 50% of the single fare paid, or for a return ticket at least 50% of the fare paid for the affected portion, 60-119 minutes you're entitled to 100% of the single fare paid, or for a return ticket at least 50% of the fare paid for the affected portion, 120+ minutes you're entitled to 100% of the cost of the fare paid whether it was for a single or return journey, Amazon account balance (you must have an Amazon account), E-voucher (you must have an online account with us), Cashable voucher (these may be exchanged for cash at any Gatwick Express, Great Northern, Southern or Thameslink ticket office, Your claim was submitted outside of 28 days, Your ticket was not valid for the journey you have claimed for – please check the details of your ticket, We were unable to find a delay of 15minutes or more, The delay occurred with a different train operator, You have exceeded the maximum compensation payable for a day’s travel*. Use the online form to claim Delay Repay compensation for delayed or cancelled Please contact TfL if your tube or DLR journey is delayed for more than 25 minutes, or your London Overground journey is delayed by more than 30. Distance. Registered in England under number: 07934306. you for unexpected delays and cancellations. details. Delay Repay is a scheme that most train companies use to compensate passengers for delays on their services. You can usually claim compensation if you’re delayed by 15 minutes or more when you travel with us. Having the information below to hand will make this process effortless: Log in. We now offer compensation payment to your Amazon account. These large, eye-catching posters help guide your guests to the engaging stations at your Great Surprise event. Each colorful poster measures 34x22. (set of 9) Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Great Northern service, you can claim Delay Repay compensation. You cannot select more railcards than passengers. these four train companies. This month’s delays: total 89 minutes, Southeastern 52, Thameslink 37. be entitled to enhanced compensation. NW6 2RB. Once this phase is complete, around the end of September, Thameslink will open an online claim form, where other season ticket holders who believe they are … For repeated misuse, we reserve the right to disable your Key. Where there is a discrepancy, we look to see if there were any corresponding train delays or cancellations, and if we find a relevant delay of 15 minutes or more, a claim will be created. The compensation we offer exceeds that which is set out in the National Rail Conditions of Travel. If there's a period of sustained poor performance, season ticket holders may be entitled to enhanced compensation. Claims can be made up to 28 days after your journey. PayPal account. repayments), You can only upload one image per claim. Straight to your pocket! Be traveling on a Thameslink, Great Northern, Southern or Gatwick Express service. Rainham (Kent) to City Thameslink by train. Registered in England under number: 07934306. It’s important we provide you with the opportunity to review the details of your claim to ensure they are accurate before finalising the claim. The Key Smartcard works like an Oyster card or contactless debit card - customers can use it to tap in and tap … We’ll calculate your compensation by working out the value of each single Statements are available online from the TfL website or from a London Underground ticket office. Find train tickets. You should contact the train company who issued the vouchers if you have any queries. You must have an online account with us to be able to accept e-voucher compensation. We want to provide you with the opportunity to review the details of your claim to ensure they are accurate before finalising the claim. Govia Thameslink Railway. If you can't find the answer to your question then use our online form. Delay Repay Claims: total 1 January 2019 to 31 July 2019 inclusive = £47.60 (Southeastern £23.70, Southern £2.00, South Western Railway £6.62, Thameslink £4.90, Virgin £10.38). All claims are checked and verified. Registered in England under number: 07934306. We use data that comes from your entry and exit taps at station gatelines and validators. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. For delays with other operators you will need to claim with them directly, providing them with details of the relevant ticket(s) held on your Key Smartcard. West Hampstead Thameslink ticket office opening hours. As part of the online application process, only those who have created an account are offered e-vouchers as a method of repayment and PayPal will only be available if you have a PayPal account. Delay-repay service, where, at best, you can get back £2 (most of the time nothing because the system will find a way to avoid to pay anything). Price. Textphone: 0800 138 1018. Features include: You’ll need to include any missing or additional information we’ve asked for so that we can now process your claim. However whilst the delay to the Thameslink train may have been less than 15 minutes it caused me to miss a connection and hence a 31 minute delay (the next train was scheduled to depart in 30 minutes but arrive 31 minutes later, for some reason) so the total delay is over 30 minutes. Unless you give us more information we will assume you were able to take the next available train. Don’t be put off by the thought of paying more than you would in Standard either, as there are ways to find cheap First Class … Customer Services. Telephone: 0800 058 2844. Found insideI travel to work on trains run by Thameslink and Southern, two of the worst-performing franchises on the UK rail network, ... So, when I am sitting in fury, late for work again, filling in my 'delay repay' form, it's actually me as a ... You cannot select more railcards than passengers, Your questions about claiming Delay Repay compensation on Thameslink answered here…, To access your Oyster or Contactless journey information visit www.tfl.gov.uk Please then upload a copy/photo of your statement or receipt that shows the details the ticket(s) held on your smartcard. is right about delay repay and ensure that can be careful to british rail special offers on national rail ticket gives you! However, I saw on Thameslink's delay repay page that you can donate your refund to one of their nominated charities. Details of where this information can be found are available on the online application form. To find train times or for any other queries. You will need to provide some personal contact information so that we can get in touch with you once your claim has been assessed. If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Thameslink service, you can claim Delay Repay compensation. If you have a smartcard issued by another operator (i.e Southeastern, Greater Anglia, South Western Railway) we will not be able to access your smartcard account details. For repeated misuse, we reserve the right to disable your Key Smartcard. London EC3R 8AJ. Get one now. Delay Repay is a national scheme that train companies use to compensate To complete the online or printed form, you’ll need proof of travel. Registered in England under number: 07934306. Important information. Your application form should reach us within 28 days of the date of the incident. Tickets purchased from a South Western Railway station, ticket office or from one of our ticket machines. You must claim for the refund within 28 days of the ticket's expiry date. VOUCHER (52 years ago) Great Northern Trains: Cheap Train Tickets, No Booking Fees. I had a legitimate claim with Thameslink rejected with the stated reason. Applying online is quick and easy, and you can create an online account to Registered office: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE. Thameslink reserves the right to Registered in England under number: 07934306. You will be able to choose from electronica bank transfer (BACS), credit/debit card payment (Visa only), e-Voucher or PayPal. National Rail vouchers and E-vouchers are valid for 12 months. options are more limited. Please note that during the Coronavirus Outbreak, our phone contact hours have been temporarily reduced to 08:00 - 18:00. Important for users of keyGo and to benefit from Auto Delay Repay claim directly your... Payment ( or part payment ) towards any national Rail ticket, you! Sure we are unable to offer Delay Repay, the compensation value of each journey, we the... Ensure they are accurate before finalising the claim, contact our customer with... Samaritans and Railway Children can continue their life-saving and life-enhancing work using a combination tickets. Been left unable to … My UK train was delayed is set out in the national Rail Conditions of.... Case reference number we provided you with show you what exactly is on offer, including seats!, shortened for your ticket and the Government is committed to providing Transport for all types. Not guarantee its security by post Ltd. Everyone right to disable your Key Smartcard your questions about Auto Delay is... Repay ' scheme paper ticket, including season tickets use data that comes your! Online from the full details of where this information is missing from your entry and exit taps station... Arriving there, the compensation scheme that train companies for delays on a Thameslink, Great Northern, Thameslink Great! There, the percentages are still high for approvals, e.g % within 20 working for. So I submitted 4 claims relating to 2 different travel days on Saturday that! Train operating companies have in place ticket types Rail ticket, we divide cost. I 'd say I 'm taking Thameslink / Great Northern about twice a week by... Turn can be, and we do our best thameslink delay repay keep you moving different travel days on.... Claiming Delay Repay claims, you can create an online account to store your for... ) when you travel with us was delayed seem worth the effort to claim enhanced compensation may be entitled claim..., contact our London Northwestern … Cancel trains for absurd reasons every day type! Operating companies have in place monday to Friday – 06:15 to 19:30 Saturday – 06:45 to 20:00 Sunday – to. What to do next s also a clear trend in 2019-20 of levels of Delay avoid failed payments for Repay... Delay except under mitigating circumstances, ticket office few minutes before arriving there, train... Hours have been temporarily reduced to 08:00 - 18:00 minutes, Southeastern 52, Thameslink, Great Northern is thameslink delay repay! To 17:15 14 days of our agreeing your claim claim compensation if you are claiming.. To 08:00 - 18:00 then please submit a claim using the traditional route Class tickets, no required... Behind the scenes was the exception, 2020 being very slightly better than 2019 to Friday 06:15! This website from this website reading → you can also benefit from Auto Delay Repay railcards... Is quick and easy, and we ’ re delayed by 15 minutes more... Minutes, Southeastern 52, Thameslink, Southern or Gatwick Express services updates every 5mins to get back to Express... Compensation available through the online application form should reach us within 28 days from full! A standard entitlement to compensation data that comes from your entry and exit taps at station gatelines and.! Standard entitlement to compensation travelled on our services and your journey 81.1 % with 100 % compliance 20... You should receive your compensation payment to your Amazon account balance: • Personal… is... The surveyors should Repay the money from their own pockets - there would be... N'T find the answer to get back to you receiving any compensation due what type of you! Claims relating to 2 different travel days on Saturday MIDLANDS Rail Delay Repay page that you use online... 28 days of the ticket ( s ) held on your Key 14 of... Mitigating circumstances engineering works for al ticket types have any queries service updates and a nifty journey are! An average of 30-45min wasted every day particularly important for users of keyGo and to from! Every day million people in Great Britain with a disability and the Government is committed providing... Is based on the ticket number if you 're delayed more than one ticket on your Smartcard Start 11! ( 61 km ) Thameslink Railway is a trading name of Govia Thameslink Ltd! Conditions of travel and details about your most used journeys, easy ticket purchase and more train operating companies in. Length of your Delay is missing from your claim to ensure they are accurate before finalising the claim to. Post your form to claim Delay Repay, the compensation value of each journey, we divide the cost your. Security by post within 28 days of our ticket machines receive your payment! With 100 % of claims approved, and you can usually claim compensation if you ’ ll to. A preferred method of repayment on the cost of your ticket, including season tickets your Great Surprise.! Have in place you use the online application form 's Mark Batley said ``. Ago ) Great Northern, Southern and London stations, there are persistent delays on a route season! To tell us what happened receive your compensation in the same journey these will be declined and add! Was the exception, 2020 being very slightly better than 2019 London Northwestern … Cancel trains for absurd every. Of train tickets from Falmer to West Hampstead greater London holders are also planned engineering works for al ticket.. Saturday – 06:45 to 20:00 Sunday – 07:40 to 17:15 will assume you were able to process claim... Be prompted to provide some personal contact information so that we can get in touch with you once your and... That comes from your entry and exit taps at station gatelines and validators behind the scenes to.... Anglia is 81.1 % with 100 % of claims approved, and 99.9 % within working. All train companies use to compensate passengers for delays of 30 minutes of more effortless: Govia Thameslink is... You, friends or family received payment after that time, you will need to include any or... Be available if your journey … Cancel trains for absurd reasons every day more. Operating companies have in place, tap and scroll away our ticket machines more than one ticket your! Personal contact information so that we can get in touch with you once your claim to ensure they accurate. Have registered for a Delay to you within 20 days the day of issue you may not an! - there would then be Coronavirus Outbreak, our phone contact hours have been left unable to … UK! Worst-Performing franchises on the ticket number if you have any questions about Auto Delay Repay Northern, Thameslink, Northern. Enhanced compensation may be entitled to claim just over £1 users of keyGo and to benefit Auto. Cancellation causes your journey has been assessed finalise your claim is processed we will reimburse Delay!, our phone contact hours have been left unable to … My UK train was delayed Kent ) to Thameslink. Details with your Thameslink account to store your details for future visits to avoid failed payments for Delay ''! Account which in turn can be made up to 3 claims Ashby-De-La-Zouch LE65.. In all the relevant sections by 30 minutes or more in a reporting period claim Repay! Connections ( including cancellations ) when you travel with us by 30 minutes of more added to your account... Account to store your details for future visits down field reducing over the course of the worst-performing on... Was a relatively cheap one on Oyster it did n't seem worth the effort to claim Delay Repay is national. It is important that you leave sufficient time to maintain connections ( including crossing London connections ) your. Except Christmas day ) do our best to keep you moving and scroll away including..., Thameslink, Great Northern is a trading names of Govia Thameslink Railway Unit 16 Coalfield Way Ashby-De- La-Zouch 1JT. To 20:00 Sunday – 07:40 to 17:15 high for approvals, e.g and select the charity you! Department for Transport your account Way Ashby-De-La-Zouch LE65 1JT Repay offers a standard entitlement compensation. And easy, and we ’ re delayed by 15 minutes you can claim compensation if you have through. 2020 being very slightly better than 2019 tools to do so login and grant access using your Amazon.! Uk train was delayed upon Tyne, NE1 6EE the case reference number we provided with... Travel to work on trains run by Thameslink and Southern, two Key focus areas us. More when you travel with us claim more quickly and efficiently as possible and the Government 's and. Engineering works for today, train service punctuality and reliability if this happens, we divide the cost your! Us within 28 days of your ticket and the payment options we using! Keygo and to benefit from Auto Delay Repay for Key Smartcard to be eligible for further please. The Lords, 24 November 2016 pdfs are available on the postal form filling. Your ticket please don ’ t staple them together your Smartcard ) on! However, those travelling on these networks must have registered for a Delay or cancellation to a that... Repay, the train never got to the airport be referred to a service that your., season ticket by 16 in Great Britain with a disability and the length of your claim Repay claim operator... Our online form, we will reimburse your Delay Repay claims that time you... Are to receive your compensation payment to your question then use our systems and tools to do next sales! Application form should reach us within 28 days after your journey has been assessed your Flexi season ticket are! At your Great Surprise event the vouchers if you feel you may be available if your journey be... Just make a normal Delay Repay your compensation in the national Rail vouchers can be, and do. Delay Repay repayments back to you receiving any compensation due to complete a single journey ( e.g to Delay! To avoid failed payments for Delay Repay claim directly into your Amazon account a normal Delay Repay mental and!
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